FAQ - Online Support
The online support is an ongoing instant message stream that includes options for VoIP voice calls as well. This is your best route to ask any question, lodge any complaint, or clarify any issue. A real human will answers you as soon as possible. If you become a paid user, this window will be used exclusively for you and your personal consultant.
Consultants
Consultants are your personal, human support system.
Before you sign up, you may talk to a consultant through our online support channel. After you sign up for trial, consultants will help personally figure out your time and learning objectives through a phone, then match you up with an appropriate tutor.
If you choose to purchases a package or credits, you will continue to have a single consultant, offering you full time support whenever you need it.